Your calls, handled by AI.
Support, sales, collections, bookings — live in weeks.
How a call works
A look under the hood at the eight stages every Vora call goes through, and the latency budget for each.
01 · Inbound or outbound trigger
A call lands on your number, or your CRM emits an event. Vora picks it up in under 80ms.
02 · Identity & context
We look up the caller in your CRM, pull conversation history, account status, last 3 tickets.
03 · Intent classification
First utterance is classified into a workflow — billing, support, sales, collections, retention.
04 · Reasoning loop
The agent graph runs: ask, listen, call tool, decide, speak. ~280ms per turn end-to-end.
05 · Tool calls
Vora hits your APIs to fetch balances, book slots, raise tickets, charge cards — with retries and idempotency.
06 · Escalation
If confidence drops or the customer asks for a human, we warm-transfer with full context summary.
07 · Disposition
Outcome is written back to your CRM with structured fields, transcript, recording URL and sentiment.
08 · QA & learning
Every call is auto-scored and a sample is sent to your QA queue for human review.
Ready to hear it for yourself?
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