Question 1

Is this a CRM?

Accepted Answer

It is a mini CRM: contact management and ticketing for your phone line. There are no deals, quotes or pipelines. If you use LeadSquared, Zoho CRM, HubSpot or Google Sheets, records sync there.

Question 2

Do I have to write a prompt?

Accepted Answer

No. You edit a list of fields. Each field has a “Meera asks” switch, and your AI employee asks for the ones that are on.

Question 3

Can I call the record a Lead or a Complaint instead of a Ticket?

Accepted Answer

Yes. You name the record type: Ticket, Enquiry, Lead or Complaint.

Question 4

How do callbacks work?

Accepted Answer

Click Call back on a record. Vora rings your rep first, then the caller, from the same number. The call is recorded on the record, and callbacks respect DND and your calling hours.

Question 5

Who gets WhatsApp messages?

Accepted Answer

Only contacts who opted in. They get a confirmation when the record is created and a message when it is resolved.

Question 6

How long does setup take?

Accepted Answer

About 5 minutes with the six-step wizard: industry, categories, fields, routing and SLA, messages and sync, then test and go live.