Question 1

Will it threaten or pressure customers?

Accepted Answer

No. It is set up to stay polite, listen first and keep the call short. If a customer is upset or disputes the amount, it hands the call to your team.

Question 2

Can it call customers about overdue payments?

Accepted Answer

Yes. Calls go out only at reasonable hours that you set, with the same polite script. It also answers customers who call you.

Question 3

Who decides what it says?

Accepted Answer

You do. You write the script, set the hours and decide when a call goes to a person. Every call is recorded and transcribed so your team can review it.