Question 1

What kind of questions can it answer?

Accepted Answer

The ones you train it on: orders, timings, returns, prices, locations and anything else your team answers every day.

Question 2

What happens with an angry caller?

Accepted Answer

It stays calm, notes the issue and transfers the call to your team with a short summary.

Question 3

Does it replace my support team?

Accepted Answer

No. It takes the routine calls so your team has time for the ones that need a person.